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Video Gallery |
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Find out more about the
project by viewing short
video clips. |
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Contact Us |
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View the different
methods you can use to
contact us. |
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Statement of
Services for Beneficiaries |
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Introduction
UNITY is a registered trade
union. It exists to
give support to workers,
their families and people in
the community and is a non
profit making organisation.
The organisation has
specialist skills in project
management and these are
used to bring together a
whole range of services that
are provided directly or via
partner organisations in the
public and the private
sector. In North
Staffordshire we are
currently working in close
partnership with Councils,
the Regional Development
Agency (AWM), North
Staffordshire Regeneration
Zone, Staffordshire Learning
and Skills Council,
JobCentre Plus, Colleges,
Universities, Connexions,
Employers, Government
Departments and a variety of
training partners.
How We Can Help?
UNITY builds on the work
done at various ceramic, non
ceramic and related
industries, where employees
were helped to obtain the
skills necessary for today's
job market.
For workers under the formal
threat of redundancy or
those made redundant within
the last 6 months we offer
Advice and Guidance, CV
preparation, funded
training, and a host of
other services. We can
also help people
to update their existing
skills and/or arrange
training that will enable
them to develop new skills
or obtain certification that
will enable them to meet the
needs of the changing labour
market. Such training can be
practically based (Driver
training, caring,
landscaping, plant operation
etc.) or geared to obtaining
national recognised
qualifications.
Our service also embraces
referral to other
organisations that can help
the individual. All at no
cost to themselves.
How Are We Funded?
UNITY and its partners have
provided some of the money
required for the project.
This has then been used to
attract additional funding
from the European Social
Fund (ESF) budget. In
this way the project is
self-financing and no charge
is made for training or the
other services provided.
However, the project does
work with a framework of
beneficiary eligibility in
line with the ESF Guidelines
and within agreed financial
constraints.
How Do You Become Involved?
Often people become involved
because UNITY has contacted
an employer who is making
people redundant. In
such circumstances the
service is delivered to a
group of people (but still
on a confidential and
individual basis) on-site.
This enables the support and
training to be delivered in
advance of someone becoming
unemployed, minimises travel
costs etc.
Presentations made to groups
and the associated group
discussions help individuals
see more clearly how they
can enhance their employment
opportunities.
Alternatively, individuals
can contact UNITY's project
office direct at:
Resource Centre
1st Floor, 2 Market Square,
Hanley, Stoke on Trent,
Staffordshire. ST1 1NU
Telephone: 01782 266775
Fax: 01782 266776
Office Hours
9.00am to 5.00pm, Monday to
Friday - but excluding Bank
and Public Holidays.
In addition we operate a
personal one-to-one Advice
and Guidance service which
is strictly by appointment
only.
What Is Expected From You?
a) If you have
been made redundant you will
need to demonstrate
eligibility by providing
original correspondence with
your current or last
employer (letter of
redundancy showing that you
have been made redundant
within the last 6 months)
or, If you have been
threatened with redundancy -
a letter confirming this
(UNITY can help in this
situation by liaising
directly with the employer).
b) A limited
number of places are
available to help people who
are in work to upgrade and
obtain certification for
existing skills or develop
skills for a new career
path. If you are
interested in this option
you only need to have
a view on what you want to
do - no evidence is
required.
c) That you
undertake the actions
identified at review
meetings within the
specified timescales.
Confidentiality
Information provided will be
treated as confidential and
will only be made available
for:
- UNITY monitoring and
delivery purposes.
- Provision of training and
other services by way of
identifying individual
requirements to service
providers.
- ESF monitoring and audit
purposes.
- External auditing
necessary to confirm service
integrity.
Impartiality
Your
best interest will be
paramount in all services we
provide. Services will
be provided in an impartial
and unbiased way, and be
appropriate to your needs.
Equal Opportunities
Equal opportunity for all
people is at the heart of
the UNITY's project
management philosophy and
its Equal Opportunity Policy
is monitored and reviewed
annually. The policy
applies to all employees
and means that we strive to
ensure that all our clients
can access the facilities.
It relates to recruitment,
employment, training and
promotion, and covers
harassment and
discrimination on the
grounds of disability,
gender, age, sexuality,
race, religion, ethnicity,
parental, and marital
status.
UNITY will ensure that the
other members of the project
partnership have equal
opportunities policies,
which reflect the
requirements of their own.
UNITY's equal opportunities
policy is in the public
domain and can be made
available.
Compliments And Complaints
We intend to provide you
with a service of the
highest quality.
However, we can recognise
that occasionally things
will go wrong. If you
feel dissatisfied with any
aspect of our service we
would like to have the
opportunity to put things
right.
- Your complaint will be
dealt with promptly and
courteously.
- A written complaint will
be acknowledged and
responded to.
- We will keep you informed
of the outcome of any
investigation we undertake,
and any actions taken.
- We will provide you with
the opportunity to tell us
whether you feel the
complaint has been resolved
to your satisfaction.
If you feel pleased with our
service to you, we would
also like to hear about it.
Making A Complaint
You should write to the
Operations Manager at the
address below:
John Day
1st Floor, 2 Market Square,
Hanley, Stoke on Trent,
Staffordshire. ST1 1NU
Telephone: 01782 280588
Client Feedback
It is important to the
future planning and
improvements to our service
that we hear your views.
This information is used to
improve the service we
provide. We may,
therefore, occasionally
contact you. This may
involve a questionnaire
being sent to you, or you
may receive a telephone
call. Your
co-operation with our
efforts to check on our
service would be
appreciated, but is entirely
voluntary.
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